Privacy Policy
Last updated: 9 February 2026
1. Introduction
Woosh.ai ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [https://woosh.ai] or use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect and process the following types of personal information:
- Identity Information: Name, surname, company name.
- Contact Information: Email address, phone number, physical address.
- Technical Information: IP address, browser type, operating system, and other similar information.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3. How We Collect Your Information
We collect personal information:
- Directly from You: When you fill out forms on our website, book a session, subscribe to our services, or communicate with us.
- Automatically: As you navigate through our website, we use cookies and other tracking technologies to collect information about your interactions with our site.
- From Third Parties: We may receive information about you from third-party service providers and partners who assist us in providing our services.
4. Use of Your Information
We use your personal information for the following purposes:
- To Provide and Manage Our Services: Including creating and managing your account or engagement, processing transactions, and delivering services you have requested.
- To Communicate with You: Responding to your inquiries, sending administrative information, and providing customer support.
- For Marketing Purposes: Sending you newsletters, event invitations, promotional materials, and other information about our services, subject to your marketing preferences.
- To Improve Our Services: Analysing usage data to understand how our services are used and to enhance user experience and performance.
- To Comply with Legal Obligations: Ensuring compliance with applicable laws, regulations, and industry standards.
5. Disclosure of Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who provide services on our behalf.
- Business Partners: Partners with whom we collaborate to offer you integrated or joint solutions.
- Legal Authorities: When required by law, to comply with legal processes, or to protect our rights, privacy, safety, or property, or that of our users.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.
8. Your Rights
Under POPIA, you have the right to: Access your information; Correct your information; Delete your information; Object to processing (including direct marketing). You can exercise these rights by contacting us using the details in section 12.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website. You can control cookies through your browser settings, but disabling cookies may affect certain website functionalities.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes signifies your acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Woosh
Email: hello@woosh.ai
Phone: +27 82 453 7126